Transparency Policy
The mission of Pensium SL is to facilitate the financing of care services, both at home and in residential facilities, for elderly people who own their own property.
In the course of its activities, and at each of the informational, pre-contractual, contractual, monitoring and cancellation stages, Pensium is committed to upholding the following principles:
- Transparency: clients and authorised users will have access to all the information necessary to understand how Pensium works, including its costs, risks, possibilities, developments, revocation and cancellation. Pensium complies with the information disclosure standards applicable to equivalent financial transactions. All documentation relating to the transaction will be accessible in the private area of the website, with the corresponding security measures in place.
- Simplicity: Pensium’s procedures and contracting and information documentation have been developed with the aim of maximum simplicity and informational clarity.
- Agility: Pensium SL is committed to prompt action and responses. Response times are in line with those indicated in the relevant sections of the website, according to each service.
- Responsibility: Pensium SL carries out its activity of providing supplementary income to elderly people with real estate assets in accordance with the highest standards of responsibility, reasonableness and client understanding.
